Privacy Policy
Who We Are
Premium Property Finders Pty Ltd (trading as Tracey Chandler Buyers Agent) operates this website:
https://buyersagentredlands.com.au
We provide Buyer’s Agent services across Queensland and New South Wales and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and applicable regulations.
Comments
When visitors leave comments on our website, we collect the information provided in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection and site security.
If you use a profile image service such as Gravatar, an anonymised version of your email address (a hash) may be shared with that service to display your profile image alongside your comment. Once approved, your comment and profile image may be visible publicly.
Media
If you upload images to our website, you should avoid uploading images that contain embedded location data (such as EXIF GPS data).
Visitors to the website may be able to download and extract location data from images published on the site.
Cookies
Our website uses cookies to enhance your browsing experience.
- If you leave a comment, you may opt-in to saving your name, email address and website in cookies for convenience. These cookies remain for up to 12 months.
- Temporary cookies may be used when you visit login pages to determine browser compatibility.
- Login cookies (if applicable) store session details and preferences.
- Additional cookies may be used when editing or publishing content, which do not contain personal information.
You can manage or disable cookies through your browser settings.
Embedded Content from Other Websites
Articles or pages on this website may include embedded content (such as videos, images or articles).
Embedded content from third-party websites behaves in the same way as if you had visited those external websites directly. These third-party sites may collect data, use cookies, and monitor your interaction with their content.
We recommend reviewing the privacy policies of any third-party websites you interact with.
Who We Share Your Data With
We do not sell or rent your personal information.
However, we may disclose your information where necessary to:
- Service providers supporting our website (e.g. hosting, security, spam detection)
- Professional advisors and consultants
- Regulatory authorities, including AUSTRAC, where required under law
If you request a password reset, your IP address may be included in the reset email for security purposes.
How Long We Retain Your Data
- Comments and associated metadata may be retained indefinitely to assist with moderation and record-keeping.
- For registered users (if applicable), personal information is stored within user profiles and can be accessed or updated by the user or site administrator.
In addition, where you engage our services, we are required to retain certain records to comply with legal and regulatory obligations, including AML/CTF requirements.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (subject to legal obligations requiring retention)
Requests can be made via our contact details listed on this website.
Where Your Data Is Sent
Visitor comments may be processed through automated spam detection services.
In some cases, data may be stored or processed by third-party providers located outside Australia. We take reasonable steps to ensure such providers comply with Australian privacy standards.
AML/CTF Compliance
If you engage our services as a Buyer’s Agent, we are legally required to comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws.
This may include:
- Verification of your identity (VOI)
- Collection of information regarding source of funds
- Ongoing client due diligence
This information is collected and handled in accordance with strict legal requirements and privacy obligations.
Failure to provide required information may prevent us from acting on your behalf.